GENERAL TERMS AND CONDITIONS: E-COMMERCE (Olga Astrology)

1. Identification of the company selling goods and services via e-commerce website

Succes Retail B.V.
Brusselsesteenweg 13, bus 33,
3080, Tervuren, Belgium

2. General

2.1 The e-commerce website of Succes Retail B.V. (hereinafter "Succes Retail") offers its customers the opportunity to purchase the goods and services from its web shop online.

2.2 These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”) and the contractual relationship between Succes Retail and the Customer. When placing an order through the online store of Succes Retail, the Customer accepts these Terms, thereby agreeing to the applicability of these Terms, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted in advance, in writing and by Succes Retail.

3. Price

3.1 All prices stated are expressed in EURO, always including VAT and all other duties or taxes. Import duties and taxes are not included in the prices and need to paid by the Customer.

3.2 Delivery, reservation or administrative costs are included in the prices. The shipment of goods is done by Succes Retail, and pick up on site is not possible.

3.3 The price statement refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

4. Offer

4.1 Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Succes Retail. Succes Retail is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Succes Retail is in no way liable in the event of manifest material errors, typesetting or printing errors.

4.2 If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.

4.3 The offer is valid as long as stock last and can be adjusted or withdrawn at any time by Succes Retail. Succes Retail cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

5. Online purchases

5.1 The ordering procedure is as follows: the Customer places items in his/her shopping cart, then the Customer clicks through to the 'checkout' where an overview of the shopping cart is shown. The Customer must then log in or register with a new customer profile. The confirmation is made via the e-mail address that the Customer provides. After that, the Customer chooses the shipping option in case of purchase of goods and a payment option for purchase of goods or services. The purchase of the goods or services is considered to be concluded when the Customer receives this confirmation e-mail.

5.2 The Customer has the choice between the following payment methods

• via Paypal (credit card or paypal account); extra costs are charged for this payment method or
• by bank transfer to account number BE29 0016 4394 3064 or;
• via Mollie payments.

5.3 Succes Retail is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

6. Delivery and execution of the agreement

6.1 Goods ordered through this webshop are delivered to the all countries, except Russia and Belarus.

6.2 Delivery is made by bPost, UPS or another parcel service that Succes Retail chooses.

6.3 Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.

6.4 Any visible damage and/or qualitative shortcoming of a good or other shortcoming in the delivery must be reported by the Customer to Succes Retail without delay.

6.5 The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him/her, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Succes Retail.

7. Retention of title

7.1 The delivered goods remain the exclusive property of Succes Retail until full payment has been made by the Customer.

7.2 The Customer undertakes, if necessary, to point out to third parties the retention of title of Succes Retail, e.g. to anyone who would seize the items not yet fully paid for.

8. Right of withdrawal

8.1 The provisions of this article only apply to Customers who purchase goods and services online from Succes Retail in their capacity as consumers.

8.2 The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

8.3 For goods the withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good. For services the withdrawal period expires 14 days after the day on which the Customer has placed the order.

8.4 In order to exercise the right of withdrawal, the Customer must inform Succes Retail, Brusselsesteenweg 13, bus 33, 3080, Tervuren Belgium, succes.retail@telenet.be via an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to revoke the agreement.

8.5 In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

8.6 The Customer must return or hand over the goods to Succes Retail, Brusselsesteenweg 13, bus 33, 3080, Tervuren, Belgium, without delay, but in any event no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the contract. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

8.7 The direct costs of returning the goods will be borne by the Customer.

8.8 If the returned good is in any way diminished in value, Succes Retail reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

8.9 Only goods that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

8.10 If the Customer withdraws from the agreement, Succes Retail will refund to the Customer all payments received from the Customer up to that point within a maximum of 14 calendar days after Succes Retail has been informed of the Customer's decision to withdraw the purchase of the good or the service. In the case of sales contracts of goods, Succes Retail can withhold reimbursement until he has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

8.11 Succes Retail will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

8.12 The Customer cannot exercise the right of withdrawal for:

• service agreements after the full performance of the service;
• the delivery or provision of goods or services, the price of which is subject to fluctuations in the financial market over which Succes Retail has no influence and which may occur within the withdrawal period;
• the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
• the delivery of goods that are irrevocably by their nature mixed with other products after delivery.

9. Warranty

9.1 Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods (the Guarantee Act), the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

9.2 To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

9.3 For items purchased online and delivered to the Customer's home, the Customer must contact Succes Retail and return the item to Succes Retail at his expense.

9.4 In the event of a defect, the Customer must inform Succes Retail as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses.

9.5 The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

9.6 Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.

10. Sanctions for non-payment

10.1 Without prejudice to the exercise of other rights that Succes Retail has at its disposal, in the event of non-payment or late payment from the date of default, the Customer will owe an interest of 10% per year on the unpaid amount, by operation of law and without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.

10.2 Notwithstanding the foregoing, Succes Retail reserves the right to take back items that are not (fully) paid for.

11. Infringement of validity – non-renunciation

11.1 If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

11.2 A failure at any time by Succes Retail to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of those rights.

12. Change of conditions

These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to, and the general terms and conditions of Succes Retail. In the event of any contradiction, these Terms and Conditions shall prevail.

13. Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

14. Applicable law – Disputes

14.1 These Terms and Conditions are subject exclusively to Belgian law.

14.2 Any dispute arising out these Terms and Conditions or that relate to these Terms and conditions are subject to the exclusive jurisdiction of the Belgian courts.

14.3 The Consumer can also contact the ODR platform of the European Commission (http://ec.europa.eu/consumers/odr/).